How Does Merchantrade Money Keep Your Account Safe?

At Merchantrade Money, we are committed to providing you with a secure and convenient platform that you can use to manage and spend over 20 major currencies through an eWallet and Visa prepaid card.

We value your trust in safeguarding your money, and in return, we offer transparency by sharing the measures we take to ensure your account’s safety. Our investment in security is continuous, and we take proactive steps to protect your account from unauthorized access.


Extra Measures for Enhanced Security

While we work tirelessly to keep your account safe, there are proactive steps you can take to secure your account.

  • Unique Password – Set a unique, secure password that you use exclusively for Merchantrade Money. This makes it more difficult for hackers to gain unauthorized access.


  • Transaction Security – All transactions performed using the Card are secured through a One-Time-PIN (OTP) for online transactions that use 3D-Secure or a Personal Identification Number (PIN) for Card terminal chip-reader transactions and ATM transactions. For contactless transactions, a single or cumulative daily purchases amounting to RM250 can be transacted on the Card.

PIN: A Safer Payment Option

To ensure enhanced protection against fraud due to lost or stolen Cards, we recommend that you use a PIN instead of signature to authorize your transaction. Since both the Card and PIN are required to make a transaction, it is crucial to keep your PIN confidential. Should you be aware that your card PIN has been compromised, you can stop unauthorized access by immediately blocking your Card. This can be done in two ways:

  1. Launch the Merchantrade Money app and click on “Block Card” under the Card Settings menu
  2. Contact our Customer Service Help Desk and ask to block your card.

Learn just how easily you can block your Card in the app.

Watch the video:

Whichever way you opt to block your card, do notify Merchantrade Money immediately to notify our team that your Card PIN has been compromised.

We Are Always Here for You

We take the trust our customers place in us seriously. If you have any questions or concerns about how we keep your account safe, don’t hesitate to get in touch with us. We’re always ready to assist you.

Think card security, think Merchantrade Money. Download your eWallet today!




About Merchantrade Money

Merchantrade Money is Malaysia’s First Hybrid eWallet Card, an app and card-based digital wallet that features a multi currency wallet solution and more. Empowering its users with the ability to Buy, Keep or Sell over 20 major currencies from the app, it’s everyone’s go-to travel companion when going overseas. For more information, please visit


About Merchantrade Asia

Merchantrade Asia Sdn. Bhd. is a licensed Money Services Business operator and e-Money issuer. Its product offerings encompass payments, remittance services, currency exchange, corporate and merchant solutions, telecommunication and micro-insurance. Financial inclusion is a key consideration behind every product, service and technology innovation in a complete ecosystem of digital financial solutions that empower underserved communities. For more information, please visit

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